eCommerce Businesses that have tackled Customer Pain Points have flourished, the rest are simply relying on sheer luck.
But every challenge needs your undivided attention.
These Pain Points can stop your Customers from having a great shopping experience.
What’s your Customer journey like?
Are they satisfied?
Will they come back?
These are some of the questions you should be making:
✔️ Are you shipping the right item that was ordered?
✔️ Is there a lack of Payment options?
✔️ Is there a slow-moving Checkout process?
✔️ Is there an absence of Relevant Information?
✔️ Is your Customer Support process sluggish?
✔️ Does your website load quickly?
✔️ Is your Omnichannel Client experience consistent?
✔️ Does your website offer Real-Time Client Assistance?
✔️ Do you upsell and cross-sell on your website?
✔️ Do your Customers get the feeling of a personalised experience?
✔️ How are your packaging and Handling?
✔️ Do you offer an exciting unpacking experience?
✔️ Does your website have excellent Filtering Options?
Do YOU want to know more?