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71% of online sellers are optimistic about eCommerce despite the cost of living crisis…

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71% of online sellers are optimistic about eCommerce despite the cost of living crisis…


Online sellers remain optimistic about the current eCommerce market despite a looming recession, according to a new report from customer support solution eDesk.


The research reveals that the cost-of-living crisis is a top concern for shoppers, with 36% of consumer complaints focused on the cost of items, up from 24% just six months ago.


However, eCommerce momentum remains strong, with 53% of sellers expecting to see an increase in online shopping over the next six months.


However, 54% plan to raise prices over the same time period in response to the cost of living crisis.


In addition, 56% of online sellers’ delivery times have been affected by supply chain delays over the past 6 months. These merchants also said that shipping, 37%, and delivery, 28%, are among the biggest complaints they are getting from customers.


Click here to read the full Charged Retail article.

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